FAQ's
Is
your company licensed and bonded?
Yes, our contractors license # is 13VH01878200
What
areas do you service?
A-AAA Better Service Co. Inc. is located in Jackson NJ and we
service
all of central New Jersey. Including Middlesex, Monmouth, Mercer and
Ocean Counties.
Do
you use subcontractors?
NO, all work is performed by A-AAA Better Service Co. Inc
knowledgeable employees. Our sheet metal shop fabricates all duct
work and other metal products used for installation of air
conditioning equipment.
Do
you service as well as install new Air Conditioners?
Yes, we have knowledgeable technicians available to you seven days a
week for service and repairs. We are available to install new
residential Air Conditioners Monday thru Saturday.
Is
the SEER rating the only important consideration when purchasing a
new a/c unit?
S.E.E.R. (seasonal energy efficiency ratio) is established by
manufacturers and reported by an organization named ARI
(Air-Conditioning and Refrigeration Institute; which is an
association of A/C manufacturers). S.E.E.R. ratings are established
at the temperature of 95 degrees Fahrenheit.95 degrees may work well
in most parts of the country but not here in southern AZ .When
purchasing a new a/c its very important consider
(1) Unit capacity
(2)CFM (cubic feet of air flow per minute) and (3) the S.E.E.R.
rating. All of the above are equally important, for instance what
good is a 12 seer unit if it does not have the capacity to cool your
home on a hot day?
How
good are those $29.95 tune-ups advertised by phone solicitors?
Non-reputable a/c companies often make "cold-calls" to residential
areas to generate quick income. They send a tech (usually only
capable of fixing minor problems), who always seems to find that
your contacts/coils/condensers need cleaning/replacing. They offer
to replace them (at an exaggerated price), then offer you an
extended service contract (payable at the time of purchase). Beware
of all telephone solicitors!! Non-reputable a/c companies often make
"cold-calls" to residential areas to generate quick income. They
send a tech (usually only capable of fixing minor problems), who
always seems to find that your contacts/coils/condensers need
cleaning/replacing. They offer to replace them (at an exaggerated
price), then offer you an extended service contract (payable at the
time of purchase).Beware of all telephone solicitors!!
What
is a 10 year 10 year 10 year warranty?
Most a/c manufactures offer a standard warrant of 10 years warranty
for the compressor, 5 years on parts, and the installing contractor
offers a 1 year labor warranty.
So
the 10 / 10/ 10 warranty is really 5 additional years on parts and 9
additional years labor.
The trouble with the 10 /10/ 10 warranty is many contractors would
rather repair a unit that is not in warranty and get paid from their
customer rather than having to submit a bill to the warranty Company
for a greatly reduced price. Although some offer the 10/10/10/ free
there is added cost to the contractor which of course is passed on
to the consumer.
During the hot summer months we commonly hear "The heck with the
warranty Co. We have been waiting for 6 days for service and we need
our a/c unit repaired NOW!"
Which
air conditioning unit is best for your home?
There are many considerations, price, efficiency, noise, etc...
Does
Airquest Heating & Air offer maintenance agreements?
Yes, we offer them.
How
long has Airquest Heating & Air been in business?
A-AAA Better Service Co. Inc has been in business for 42 years since
1968. We provide customers with competitive pricing, speedy service
and all of our customers are treated fairly.
Do
you install on commercial buildings?
Yes, in some cases. We are mainly residential retrofit.
How
does A-AAA Better Service Co. Inc "Customer Satisfaction?"
Customer Satisfaction is...the feeling that a product or service has
met or exceeded the customers expectations.
Why
is it so important for A-AAA Better Service Co. Inc to keep our
customers satisfied?
We get hundreds of new customers each year who have been recommended
to us through satisfied acquaintances, friends, and family members.
Besides, it just makes good business sense... Keeping a customer
costs about 1/4 of what it costs to attract a new one!
If
I need to replace my A/C, how long will it take?
In most situations a replacement will take 1-2 days.
Who
owns A-AAA Better Service Co. Inc?
A-AAA Better Service Co. Inc. is a second generation family owened
business.
Does
A-AAA Better Service Co. Inc. provide a referral list?
Yes, we have references available of recent installations within a 5
mile radius of your home.
What
does A/C stand for?
Air Conditioning.
What
does S.E.E.R. stand for?
Seasonal Energy Efficiency Ratio. All manufacturers establish
S.E.E.R. ratings at 95 degrees. Important! Actual unit capacity at
high temperature should be considered along with the S.E.E.R.
rating.
How
much money can I expect to save with a new A/C?
Modern high efficient air conditioning uses about 50% less energy.
What
does HSPF stand for?
Heating Seasonal Performance Factor
What
is B.T.U.?
British Thermal Unit. The amount of energy needed to heat one pound
of water one degree Fahrenheit.
What
brands of Air Conditioners do you service?
A-AAA Better Service Co. Inc top notch technicians are qualified to
work on all brands of Air Conditioners.
What
is the difference between 7day and 5day-2day programmable
thermostats?
With a 7 day thermostat you can program each day to separate time
settings.
With a 5day -2day, Mon - Fri settings are the same and Sat/Sun can
be another separate setting for the weekend.
How
do I determine the correct "Tonnage" (Ton) of A/C my home requires?
Tonnage is usually determined by square footage. The formula most
commonly used is: every 500 sq ft = 1 Ton of a/c. However, the fact
that a home has vaulted ceilings or is multi-level can also be a
direct influence. To avoid under/over sizing a professional should
be consulted.
Is
a bigger air conditioner better suited for my home?
No, bigger is definitely not better in air conditioning. An air
conditioners function is to cool the air by drying it. Over sizing a
unit makes it more difficult to remove moisture from the air in your
home, creating a "clammy cool" air.
What
does AFUE stand for?
Annualized Fuel Utilization Efficiency
What
are the best supply registers?
The best registers are the kind that has opposed blade dampers.
Opposed blade dampers allow for pressurizing the supply ducts and
squirt the air to the far reaches of rooms which makes for better
air balancing and comfort.
How
can I lower my electricity bill?
A few recommendations are:
1) Install sun screens.
2) Draw shades and drapery on the east side in the morning and west
side in the afternoon.
3) Ceiling fans can really help circulate the air.
What
is the condensation drain for?
The cool temperature of the evaporator coil causes water to
condense. In most cases a plastic pipe is used to drain the water
outside of the home.
Is
it true that R-22 (Freon) will soon be obsolete?
The Environmental Protection Association (EPA) is calling for a
cease in production of all products that use HCFC refrigerants, such
as R-22, by the year 2010. However, the eventual phase out of R-22
is not scheduled to occur until the year 2020.
What
does it mean when my indoor coil freezes up?
The #1 cause of a frozen indoor coil is... the restriction of air
flow. The regular checking and changing of your air filter along
with annual maintenance check-ups should alleviate this problem.
When
I finally decide to replace my A/C system how do I know what I need?
This is a commonly asked question and although the answer is not
overly complicated there are certain questions we need to ask to
provide you with the correct information.
1. What type of unit do you currently have? Roof-top/Ground,
electric/gas, Tonnage, Brand/age of unit?
2. What part of town do you live and what is your Square Footage?
3. Where is the Air-Handler located in your house? (It is usually in
a crawl-space, a closet, or a garage)
Typically...
If it is an electric roof-top...its called a Packaged Heat-Pump.
If it is a gas roof-top...its often called a Gas-Pac
If it is a split-system, electric...the outside unit is called a
Heat-Pump Condenser
If it is a split-system, gas...the outside unit is called a
Straight-Cool Condenser.
Will
I still have a pilot light in my furnace when I get a new a/c?
No, gas furnaces that are built today have electronic igniters.
How
can I alleviate a "whistling noise" coming through my return filter
grill?
There is a Bar Type filter frame which can be installed where the
bar slats are further apart, helping this problem. Also, make sure
you change your filter once a month, or as needed.
At
what temperature is S.E.E.R. rating actually tested at?
It is tested at 95 degrees.
How
often should I change my filters?
As often as they get dirty, check at least once a month.
What
is included in our 16-point maintenance service?
Check Thermostat operation
Clean filter or replace (customer supplied)
Check system temperature split at unit.
*** ADDITIONAL LABOR MAY BE REQUIRED FOR ATTIC AIR HANDLERS ***
Check system operating pressures (Freon).
Lubricate indoor and outdoor motor as needed. Check bearing play.
Inspect fused disconnect.
Inspect wiring and tighten electrical connections.
Inspect contactors, relays and electrical controls.
Inspect electrical safety circuits.
Inspect indoor blower and motor for dirt buildup.
Inspect belt and adjust tension (as required).
Inspect outdoor coil and advise.
Inspect duct seal at units and secure panels.
Check evaporative cooler duct block off (as required).
Check resistance heat controls (as required).
Explain and document needed repairs (if any).
Evaporative Cooler Service Includes:
Change Pads - (Pads are Extra)
Lubricate motor and bearings.
Adjust float and belt.
Check amperage on motor.
Remove sheet metal damper or inspect automatic damper operation.
What
type of filters do you recommend?
We recommend the pleated type of air filter. These filters have the
most surface area for dust collection and are extremely efficient.
We have found that many of the cleanable electrostatic filters may
restrict airflow due to dirt particles trapped in the inner layers.
How
often should I have my a/c or furnace maintained?
Manufactures recommend that you have it checked once a year. A-AAA
Better Service Co. Inc offers a "Friendly Reminder Service" for our
customers. We will call you (at your request) during the slower part
of the year (March or October), and remind you that its time to
schedule a maintenance call. Simply give us a call today at (800)
742-7412.
What
brands do you carry?
We carry all major brands of air conditioners, heat pumps and
furnaces. Factory specifications are available and all units have
electric meters.
